Frequently Asked Questions & Answers
How do we pay?
For residential customers we ask for payment at the time of service. We are able to take any form of payment that you prefer – check, cash or card. We offer contactless payment options as well.
Are you insured?
We have a $1,000,000 General Liability policy with Erie Insurance. Proof of this is submitted with every quote. We also carry workers compensation through Accident Fund. Proof of this is submitted with every quote.
Do you offer a guarantee or warranty?
Yes! Most of our services come with a warranty or a guarantee. Click here to learn more about each specific guarantee or warranty.
Do I have to be home during the appointment?
While we prefer someone to be there in case of questions or an emergency, we know you have work and other responsibilities, so no, in most cases it is not necessary for you to be home. Many of our services are exterior only and can be accomplished without the homeowner being present (although there are some things we may ask you to do before the appointment). For interior services we will need access to the home and instructions about securing the home when we leave. Payment arrangements will also need to be made in advance.
Do I need to move furniture in front of windows?
Anything that you are able to move ahead of time is a great help to our technicians. However, we’re more than willing to slide furniture out of the way where needed. If you prefer that we don’t move (touch) anything, you will need to have it moved prior to the appointment. We generally don’t move beds or anything that has electronics on it (desks, TV stands).
Do I need to take down the curtains or blinds?
No. However, opening curtains or draperies and raising all blinds is a great help to our team. If you’re not able to do this, we will do it at no additional charge. However, we take no responsibility for damages that may occur to blinds or window treatments that we have to move.
Can you clean the windows if it rains?
Yes! Windows can absolutely be cleaned in the rain. Normal, light-to-moderate rain is no issue when window cleaning. Rain alone won’t spot or make windows dirty. It’s the combination of precipitation and dirt that can make windows dirty. So since we’re removing the dirt, then you have nothing to worry about! We’re so confident in this that we offer a 5-day rain guarantee.
Do you offer discounts?
Yes! We are happy to offer a Heroes discount of 10% off a la carte pricing to all active or retired Military, Law Enforcement, Fire, EMS, Nurses and Teachers. We also offer a Good Neighbor discount of 10%. You and a neighbor will both save 10% when you schedule your service on the same day. None of our discounts may be combined.